This could be for a variety of reasons; the easiest method to fix the problem is to phone us at 050 246 0043, and we'll investigate the problem and, if necessary, place the order for you.

Sorry for any inconvenience this has caused you. Most password reset errors are caused by one of two things: a) the email from us ending up in your Junk/Spam folder; or b) your email address being input incorrectly. Please check these, and if you're still experiencing trouble, phone us at 050 246 0043 and we'll assist you.

All of our products should be kept cool and dry and out of direct sunlight

Through our Corporate Gifting Service, we may provide bulk discounts and other offers to corporate customers. Please take visit to corporate gifting page to get more information

Through our Corporate Gifting Service, we may provide bulk discounts and other offers to corporate customers. Please take visit to corporate gifting page to get more information

If you order from VOCCA website, we will bring your products to your door, ensuring that they arrive quickly and safely. If you order using Noon or other e-commerce platforms, your items will be delivered by them

An exchange, refund, second-purchase discount, or credit note may be provided if goods are returned in their original and saleable condition. Damaged or unsealed merchandise will not be accepted unless the product or delivery service is of poor quality. For refunds or exchanges, a valid sales receipt is required. Under specific situations, we reserve the right to reject refunds, swaps, second-purchase, or credit notes on perishable food goods. Highvalue orders (which we feel are fraudulent or with the goal to cause damage to the goods ordered), foreign orders, and orders where the product has been purposely damaged are examples of these.

Please use the order cancellation form to cancel an order. Our terms and conditions apply to all returns. Once we receive the form, we will notify you of the status of your cancellation. If you have any further questions, please contact one of our Chocolate Advisors at 050 246 0043 or fill out the form below.

You can contact one of our Chocolate Advisors by calling 050 246 0043 or submitting a request using the contact us form.

Simply call one of our Chocolate Advisors at 050 246 0043 or send a request through the contact us page to track your order