Dubai, Sharjah & Ajman: Delivery within 24–48 Hours | Other Emirates: Delivered Every Wednesday.
Shipping & Return
x- Free Standard Shipping: Enjoy free standard shipping on orders over AED 100.
- Guaranteed Delivery: Your order is guaranteed to arrive in perfect condition at the provided shipping address. Ensure all details are correct to avoid delivery issues.
- Replacements & Exchanges: If your order arrives damaged or does not meet quality expectations, contact Customer Care within 24 hours with a description and photos. We offer replacements or exchanges within 5-15 days (customized orders may take longer). Refunds are not available.
- Delivery Responsibility: We ship to the address provided; please include all necessary details (contact person, phone number, apartment number, company name, etc.).
- Vocca is not responsible for failed deliveries due to incorrect or outdated addresses, recipient unavailability, or rerouting by the carrier. Additional charges may apply for reshipment.
- Storage Instructions: To maintain quality, store chocolates in a cool, dry place at below 24°C, away from heat.
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