Return Policy

Your order is guaranteed to arrive in perfect condition at the specified shipping address provided. If you are not completely satisfied with the quality of your order upon arrival, please contact Customer Care within 24 hours of receipt with a detailed description and photograph(s) evidencing your dissatisfaction for assistance with a replacement or exchange.

We will either reship the item or replace it with another of equal or greater value. A replacement or exchange will be shipped within 5-15 days, for customized orders, it might take longer due to the customized nature. Due to the perishable nature of our chocolate, all claims submitted without proper support will not be eligible for reshipment. Vocca reserves the right to limit replacements. Refunds are not offered.

Our guarantee extends only to correctly addressed orders. Unfortunately, due to the perishable nature of our products, we cannot guarantee the condition of the package if the carrier must reroute your order. Vocca cannot be held responsible for the condition of orders that are not able to be delivered on the first attempt (or that you may have updated or revised through any customization options with our carrier).

We will ship your order to the shipping address(es) you provide. Please include a contact person, mobile number, street address, and company name and apartment number when applicable to ensure proper delivery.

Vocca is not responsible for failed deliveries when:
1. You provided an incorrect or outdated address;
2. If your recipient is out of town or unavailable, or
3. If you do not provide a corrected/new delivery address within 24 hours of the first delivery attempt,
4. Any circumstances that are not within the control of Vocca or its delivery partners.

Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or re-labeling by the carrier and may or may not be delivered on the same day as per schedule.

Upon receiving our products, we recommend storing them correctly in a cool, dry environment away from heat. The recommended temperature should not exceed 24 degrees Celsius.