We are VOCCA® chocolates, and our registered office is Unit 118, Al Makateb Building - Sheikh Zayed Road - Al Quoz 3 - Dubai. We are the Data Controller of the personal information (also known as and referred to as 'Personal Data' in this Policy) that you supply to us. As a Data Controller, we take our responsibilities extremely seriously. More information about how we handle your personal data can be found below. This Privacy Policy ("Privacy Policy") explains how we collect, handle, and store information on the VOCCA® website, as well as how we use the personal information we gather. This Privacy Policy only applies to information acquired through the Sites; it does not apply to data gathered from other sources, such as, Facebook, Twitter, YouTube, Google and other third party and social media Sites.

Children

VOCCA® does not intentionally collect personally identifiable information from children under the age of 18. VOCCA® values the privacy of children. As a result, any child under the age of 18 who wishes to explore the Sites or use VOCCA®'s services should have a parent or guardian assist and advise them. The Sites and our services are not intended for children under the age of 18. If VOCCA® discovers that it has accidentally gathered Personal Data from a child under the age of 18, the information will be quickly deleted.

Personal data collection

We only collect, process, and store certain information about you (such as your name, address, telephone number, email address, screen name, and/or financial information) when you freely provide it through the Sites. When you purchase items and services offered by us on this Site, post comments or questions, seek information, participate in a promotion, contest, or sweepstakes, or use other features or functions of this Site, we may request that you submit your personal information. You may be able to create login credentials by filling in your username/ID, email address, password, and other information on certain sections of the Sites; Payment option needing PayPal login.

Processing activities

The collection, recording, organization, storage, consultation, elaboration, alteration, selection, retrieval, alignment, use, combination, block, communication, dissemination, erasure, and destruction of data shall be carried out by such procedures, technical and electronic means as are suitable to protect the confidentiality and security of data, and includes a combination of two or more of these activities.

Personal data processing

When you supply personal data on the Sites, we will only use it for the purpose(s) for which it was acquired, as described in this Privacy Policy. Your information may be used and stored for the following purposes:

By giving us your consent, you have given us permission to use it.
It is required for us to comply with a legal requirement.
It is required for the fulfilment of a contract to which you are a party.
It is required in order to protect our legitimate interests.
Implementation of a contract to which you have agreed:

To complete purchase orders and deliver items purchased on the Site;
To offer you with the information or services you desire, such as allowing you to create an account and receive information from VOCCA®; if you lose or forget your login/password details for any of VOCCA®'s registration services, to authenticate your identity and assist you;
To enable you to create and maintain a registered user profile, to conduct transactions and enrolments you request, to contact you as needed, and to reply to your requests and inquiries, including via email;
To accept credit card payments and give any additional services you may require;
To send you newsletters that you have requested as a service (with solely educational material);
You are not required to provide VOCCA® with your personal data for these purposes; but, if you do not provide such data, VOCCA® will be unable to provide you with any services.

Permitted uses with your permission:

Regarding VOCCA®'s products and services, for marketing, promotional, and publicity purposes, including direct marketing, as well as studies, research, market statistics, or surveys, via e-mail, SMS, push notifications, pop-up banners, instant messaging, phone calls by an operator, VOCCA®'s official social media pages ("Marketing").
Your consent is required for processing for these purposes. You are under no need to give agreement to VOCCA® for the use of your Personal Data for these purposes, and you will face no consequences if you do not (aside from not being able to receive further marketing communications from VOCCA®).
We may contact you with special offers, promotions, or other information about our products and services. Any consent granted can also be revoked at any time.
By sending you direct e-mail marketing communications about VOCCA® products and services that are identical or similar to those you have previously requested through the Sites, for future marketing, promotional, and publicity purposes.
Your consent is required for processing for these purposes. You may always unsubscribe from these notifications by clicking the "Unsubscribe" link found at the bottom of each one.

This processing is dependent on your consent, which is obtained via a cookie pop-up banner and/or a specific tick box. You are under no obligation to provide VOCCA® your approval to use your personal data for this reason, and you will face no consequences if you do not (aside from not being able to benefit from greater personalisation of your user experience regarding the Sites). Any consent given can be revoked at any time by changing your device settings or emailing VOCCA® at the address provided above.

Legal Obligation

VOCCA® must process any personal information you supply in accordance with applicable laws, which may include retaining and reporting your Personal Data to official authorities for tax, customs, or other legal duties. Because the processing of data for this purpose is required to comply with a legal obligation, no consent is required.
To prevent and detect any misuse of the Sites, as well as any fraudulent actions conducted via them ("Misuse/Fraud").
VOCCA®'s legitimate interests in preventing and detecting fraudulent acts or exploitation of the Sites need processing for this purpose (for potentially criminal purposes).

Legitimate Interest:

To evaluate the success of VOCCA®'s marketing operations and services, undertake statistical and demographic analysis on VOCCA®'s corporate clients and registered users ("Analytics"). Anonymous data is gathered to better understand user behavior on the Sites and identify problems or areas for improvement. These contain subsets of traffic page browsing behavior such as heatmaps and input form analysis, as well as aggregated statistics such as page views, volumetric and insight such as time spent on page, site navigation, and performance.
VOCCA® employs age verification services to ensure that alcoholic hampers and giftsets are only sold to people above the age of 18.
To react to your questions and comments, to grant you access to specific areas and features of a Site, and to keep you informed about your activity on the Site.
To look into suspected fraud, harassment, physical threats, or other violations of any law, rule, or regulation, a Site's rules or policies, or third-party rights; or to look into any suspected illegal behavior.
VOCCA®'s legitimate interests in the development and management of the Sites, as well as improving the services provided on the Sites, necessitate processing for this purpose.

Users will not be needed to provide Personal Data in order to visit the Sites' public pages. Although providing Personal Data for the aforementioned purposes is voluntary, failing to give required data (as indicated in the registration form, where applicable) may prohibit users from completing registration or using connected services.

We will not share any of your personal information with third parties without your explicit permission.

Information Exchange

VOCCA® does not sell or rent your personal information to third parties for their own purposes. Personal information you supply to us when using the features of our Sites or seeking a product or service through these Sites may be collected and kept in one or more of our corporate databases.

Your personal information may be shared with subcontractors by these sites (e.g. cloud service providers). Subcontractors are prohibited from using or sharing this information in any way other than to deliver these services to VOCCA®.

This site's metrics may be shared with other VOCCA® sites, subsidiaries, or affiliates. The data submitted will be anonymized and will not contain any of your personal information. Only in connection with the above-mentioned purposes may your personal information be provided to:

Subjects required for order fulfillment, shipping packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data and providing marketing assistance, processing credit card payments, and providing customer service, who typically process personal data on behalf of VOCCA® as data processors;
persons authorised by VOCCA® to process personal data, who are committed to/or under an appropriate statutory obligation of confidentiality;
Third-party commercial partners for their own purposes solely in compliance with sufficient legal grounds; and
Law enforcement agencies and public authorities when required by applicable law or in good faith.
VOCCA® will only disclose your personal information without notice if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with a legal process served on VOCCA®; (b) protect and defend the rights or property of VOCCA® and this site; or (c) act in an emergency to protect the personal safety of users of VOCCA®, its Sites, or the general public.

Personal Information Management

You have complete control over the information we collect and use about you. You can always refuse to supply certain information, but you may not be able to enjoy any of the Site(services )'s until you provide us with the necessary personal information (e.g., we will not be able to fulfil your order without certain personal data such as name, address etc.).

Contact us by mail, email, or phone if you want to verify, update, cancel, or amend any of your personal data obtained through the Site.

Your Rights

You have the right to exercise the following rights as a data subject at any time:
The right to be notified of any changes to the processing activities described in this Policy.
The right to a copy of all personal information stored by VOCCA® and any of its subsidiaries;
The right to have any erroneous information corrected;
The right to request the erasure (or "right to be forgotten") of any personal data stored by VOCCA® and its subsidiaries.
As mentioned in the Privacy Policy above, you have the right to restrict the processing of your personal data.
Data portability is a legal right.
Right to object to the processing of your personal data in accordance with this Policy;
In relation to automated decision-making and profiling, you have the right to object.
Please be aware that most of the personal data you supply to VOCCA®, including your e-mail choices, can be modified at any time by visiting, where relevant, your user profile created on the Sites.

Retention

VOCCA® will only keep your Personal Data for as long as it is required for the primary reason for which it was collected:

VOCCA® shall keep personal data processed for Service Provision for the time period deemed strictly required to fulfill such purposes. However, if we need to handle any claims relating to the services or safeguard VOCCA®'s interests related to potential liabilities related to the Service Provision, we will keep the information for longer.
VOCCA® will keep your personal data for marketing and profiling purposes from the time you grant consent until you revoke it.
Personal Data will no longer be used for these purposes once you have objected, while it may be stored by VOCCA® in order to defend VOCCA®'s interests in the event of potential liability linked to this processing.
VOCCA® shall keep personal data processed for compliance for the time period needed by the specific legal obligations for which the data was processed.
VOCCA® will keep personal data processed for the purposes of preventing misuse/fraud and analytics for as long as it is deemed strictly necessary to fulfill the reasons for which it was obtained.
Except for data we are compelled by law to preserve for a longer term, all data will be erased or anonymized after such periods.

Other websites' links

VOCCA® may provide connections to other websites that it does not own, administer, or maintain. When you leave the Site, you should take note of and read the terms and conditions as well as the privacy policies of each site you visit. You should also independently verify the legitimacy of any Sites that appear or purport to be one of our Sites (including those linked to through an email). Unless clearly stated otherwise, we do not control, advocate, or support any Sites or their content, goods, services, or privacy policies, notwithstanding any connections that may appear on the Site. When you download anything from certain websites, you run the risk of infringing on intellectual property rights or infecting your computer with viruses.

Security measures

We place a high value on the security of your personal information. To protect the information we collect, we have implemented suitable technical and organizational measures. Due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us, or information stored on the Sites or our systems, will be fully free of unauthorized access by third parties such as hackers.

We have assured that the integrity, security, and confidentiality of your personal data are maintained by implementing the necessary technical and organizational procedures. This includes end-to-end encryption and access control, which limit and govern how your personal data is stored and processed, as well as the physical security of the data's location.

Changes and updates to our privacy policy

VOCCA® maintains the right to revise or update this Privacy Policy in part or in whole, for example, in response to changes in relevant law. Such modifications will be communicated to you as soon as they are implemented, and they will become binding as soon as they are published on the Sites. VOCCA® encourages you to revisit this Privacy Policy on a regular basis to familiarize yourself with the most recent, updated version, so that you are always up to speed.

Contact Information

You may contact us by mail at VOCCA®'s address or by email at admin@vocca.co if you have any questions or comments about the Sites.

If you believe we have not complied with the relevant and applicable data protection legislation, you have the right to file a complaint with a local data protection authority.